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F.A.Q.

 

What payment methods do you accept?

Can I still return my order if they have passed the 30-day Return policy?

Are the diamonds on DiamondStudExperts.com conflict-free?

Do you provide an appraisal report with my order?

What does CT.TW. mean?

Can I customize an order or make a special request?

How do I return my order within the 30-day Return policy?

 

 

 

 

 

What payment methods do you accept?

You can pay for your purchase by all major credit cards - Visa, MasterCard, American Express, and Discover.  We also accept payments by PayPal.

 

Can I still return my order if they have passed the 30-day Return policy?

No, we are sorry.  Returns can only be done within the first 30 days from date of purchase. 

 

Are the diamonds on DiamondStudExperts.com conflict-free?

Yes, all the diamonds we use are 100% conflict-free.

 

Do you provide an appraisal report with my order?

Yes! We provide a free appraisal report with all our orders.

 

What does CT.TW. mean?

CT. TW. stands for Carat Total Weight, meaning the total carat weight of all diamonds combined on the item.

 

Can I customize an order or make a special request?

Yes. If you have a special request or would like a size you don't see on our site, just use the Contact Us page and use the contact form to send us an email with your request and we will get back to you.

 

How do I return my order within the 30-day Return policy?

Contact us using the Contact Us page, send us information regarding the item you wish to return (i.e., you order number and contact information) and we will send you an RMA form with an RMA number, which is required to process your return.  You will also receive instructions on where to send your return.